Help:Installation

Revision as of 16:27, 22 April 2020

This page will assist users in all the steps required to find, download, install and set up their TRS2019 installation.

Finding Your Download

If you have purchased from the Trainz Store, or signed up for a Trainz membership, follow these steps:

1. Copy and paste this url into your browser http://www.auran.com/planetauran/login.php
2. Log in using your MyTrainz username (same as your Trainz Store username)
3. Click on the 'Download TANE', 'Download TMR17' or 'Download TRS19' link on the left hand menu
4. If you have purchased for Mac, scroll down the page to find the Mac download links.
5. Click on one of the available links to begin the download process.

Downloading from MyTrainz

There are two different ways to download and install TRS19.

The Online Installer is a much smaller initial download, which will then download the files for Trainz during the installation. This option is generally recommended as it will download individual files to install Trainz, rather than a single very large file.

The Offline Installer (AKA the Full Installer) contains the entire Trainz software within a single large (~12GB) zipped file.

With either option, double click to commence the download, or use Right-click "Save Target As" or "Save link As" to save the file to your hard drive.

Note the location of where the file is being downloaded as you will need this for the next step.

Online Installer

The Online Installer is a much smaller initial download, which will then download the files for Trainz during the installation. This option is generally recommended as it will download individual files to install Trainz, rather than a single very large file.

1.) Locate the file you downloaded, and double click on 'installer.exe' file to start the installation process. The following screen will appear:

2.) Click Next

3.) Read the Agreement and if you agree to the terms, click Agree

4.) The default installation location will then be shown, similar to the above. (Note, the install folder will be 'Trainz Railroad Simulator 2019' rather than 'Trainz A New Era'.) If this is a new install, click next. If you already have an install of TRS2019 on your computer, your installer will show the following warning.

We recommend that if you see this warning, you click cancel and then change the name of the folder to something different (e.g. 'TRS10 Platinum').

When you are happy with the install location, click next.

5.) You will then see the below screen, please enter your MyTrainz account's username and password into the boxes provided, then click next.

NOTE: Your MyTrainz username and password are case sensitive.

6.) You will then see the following screen which shows your 'patch stream'. Please ensure this is set to 'TRS19' then click Install.

NOTE: If your patch stream is shown as anything else, then click on 'Change Stream', select the 'TRS19' option, and click OK.

7.) The installer will then check the version online. Once this is done, it will show you the version and build of Trainz that will be installed.

If it shows 'TRS2019' (it may also show a build number) then click on Install.

8.) The installer will then begin downloading Trainz. This may take some time, as the installation is quite large. Once it has downloaded Trainz, it will automatically begin installing.

NOTE: If the download fails, or the connection is lost, you can click "Retry" and the installer will recommence the download from where it finished. When complete, the TRS2019 launcher screen will automatically load.

NOTE: Once the launcher appears, ensure that you enter your MyTrainz username and password in Trainz Settings > Internet tab

Offline Installer and Boxed Editions

The Offline Installer (AKA the Full Installer) contains the entire Trainz software within the installer, and will not need to download further files to install Trainz.

1)Extract the downloaded zip file, or insert your disc or USB key

2)Double click on 'installer.exe' file to start the installation process, you should then see the following screen

3)Click Next:

4)Read the Agreement and if you agree to the terms, click Agree:

5)The default location will then be shown, similar to the above (Note, the install folder will be 'Trainz Railroad Simulator 2019' rather than 'Trainz A New Era'). If this is a new install, click next. If you already have an install of TRS2019, your install will show the following warning.

We recommend that if you see this warning, you click cancel and then change the name of the folder to something different (e.g. 'Trainz Railroad Simulator 2019 2' ).

When you are happy with the install location, click next.

6)You will then see the screen below; click Install to begin the installation (for a boxed version this will begin copying the installation files to your hard drive - please ensure that you have plenty of space free).

7)You will see the installer 'copying payload data', this means that the installer is unpacking and copying the installation files.

For a DVD edition, you may be prompted to insert the second disc. When this happens, it may show the location as per the image below:

In this case, change the disc and then navigate to your DVD drive, select the 'patch-2.bin' file and then click Open.

The installer will then continue copying the data to your computer.

8) When complete, the TRS2019 launcher screen will automatically load.

Starting Trainz

After the launcher screen has appeared, you will need to enter your username and password into the Trainz Settings by following these steps:

1. Click on Trainz Settings on the launcher screen
2. Click on the Internet tab
3. Enter your MyTrainz account's username and password into the boxes provided if it is not already entered
4. Press enter; it should then show "MyTrainz Login Succeeded, username and password are correct".

NOTE: your username and password are case sensitive.

For older versions of Trainz you may be asked to enter your serial number like the following image:

If you do not have a serial number at the time, simply enter your username and password into the Trainz Settings as per the above.

If you wish to enter your serial number at a later date, the Install Tab allows entry of your Key.

Installing a 2nd Copy of Trainz

Please see this Knowledge Base article for more help https://support.trainzportal.com/index.php?/Knowledgebase/Article/View/82/0/guide-to-creating-a-2nd-installation-of-tane--trs19

Further Information

NOTE: For DVD Installations, please see "Offline Installer" above for instructions.

If you have trouble downloading and would like instead to order a boxed version by Air Mail for the cost of postage and handling, please click this link.

For further assistance with installing TRS2019 please visit Helpdesk and check our KnowledgeBase articles

Return to TRS19 Help Page